Privacy Policy – Cold Storage MNL
Effective Date: October 22, 2026
Cold Storage MNL respects your privacy and is committed to protecting personal information collected through coldstoragemnl.com. This Privacy Policy explains what information we collect, how we use and disclose it, how we protect it, and how you may exercise your privacy rights.
This Policy is primarily governed by Republic Act No. 10173, or the Data Privacy Act of 2012, its Implementing Rules and Regulations, and applicable issuances of the National Privacy Commission (NPC). Where applicable, additional data protection laws, including the General Data Protection Regulation (GDPR), may also apply.
1. Personal Information We Collect
Depending on how you interact with our website and business, we may collect the following information:
Contact information: Your name, email address, and contact number.
Business information: Your company name, business address, delivery address, and other information relevant to your inquiry or transaction.
Communications: Messages, requests for quotations, product inquiries, and other information you voluntarily provide through our contact form or other communication channels.
Technical information: Information such as your IP address, browser type, device information, and website usage data, where collected through website technologies, server logs, cookies, or analytics tools.
Please provide only the information necessary for your inquiry or transaction. Do not submit sensitive personal information unless it is specifically required and there is an appropriate lawful basis for processing it.
2. How We Use Your Information
We may process your personal information for the following purposes:
Responding to inquiries and requests for quotations.
Providing information about our products and services.
Preparing quotations, processing orders, and coordinating deliveries or other business transactions.
Providing customer support and addressing concerns.
Communicating important service-related information.
Sending promotional communications where required consent or another applicable lawful basis has been established.
Maintaining, securing, troubleshooting, and improving our website.
Complying with applicable legal, accounting, tax, and regulatory obligations.
Establishing, exercising, or defending legal claims when necessary.
We collect and process personal information only for specified, legitimate purposes and to the extent reasonably necessary for those purposes.
3. Legal Basis for Processing
Under Philippine law, we process personal information only when an applicable lawful criterion under the Data Privacy Act of 2012 is satisfied. Depending on the circumstances, this may include:
Your consent.
The necessity of processing to fulfill a contract or take steps you request before entering into a contract.
Compliance with a legal obligation.
Protection of vital interests, where applicable.
Other lawful grounds recognized under the Act, including legitimate interests where permitted.
Where the GDPR applies, we will rely on an applicable lawful basis under that Regulation, such as consent, contractual necessity, legal obligation, or legitimate interests, as appropriate to the processing activity.
When processing is based on consent, you may withdraw your consent, subject to applicable law. Withdrawal does not invalidate processing lawfully carried out before the withdrawal.
4. Contact Forms, Email, and Third-Party Services
Information submitted through our website’s contact form is delivered to our designated business email account, currently Gmail, a service provided by Google. We do not intentionally store contact-form submissions in our website database, based on our current setup.
However, the information may be stored or processed by our email provider and may remain in email messages, archives, backups, or other systems. Access to these records should be limited to authorized persons with a legitimate business need.
Google and other service providers may process information in accordance with their applicable terms and privacy policies. We take reasonable steps to use appropriate safeguards when third-party services process personal information on our behalf.
We do not accept online payments through our website as currently configured. If this arrangement changes, we will update this Policy as appropriate.
5. Disclosure and Sharing of Information
We do not sell personal information to third parties.
We may disclose or make personal information available, where necessary and lawful, to:
Authorized employees or representatives who need the information to perform their duties.
Service providers that support our website, business email, hosting, security, or other business operations.
Delivery, logistics, or business partners when necessary to fulfill a requested service or transaction.
Government authorities, regulators, courts, or other parties when required or authorized by applicable law.
Other parties where you have provided the necessary consent or another lawful basis permits the disclosure.
We will take reasonable steps to ensure that personal information disclosed to service providers is appropriately protected and handled for legitimate purposes.
Where personal information is transferred outside the Philippines, we will take appropriate steps to comply with applicable legal requirements and provide suitable safeguards.
6. Data Retention
We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, meet applicable legal and regulatory requirements, maintain legitimate business records, or establish, exercise, or defend legal claims.
Retention periods may vary depending on the type of information and the purpose for which it is processed. For example, inquiries may be retained while they are being addressed and for a reasonable period afterward, while transaction and accounting records may need to be kept for legally prescribed periods.
When personal information is no longer necessary, we will take appropriate steps to securely delete, destroy, anonymize, or otherwise dispose of it, subject to applicable legal requirements and legitimate retention needs.
Requests for deletion will be assessed in accordance with applicable law. We may retain information where a lawful obligation or other valid legal ground requires or permits us to do so.
7. Data Security
We implement reasonable organizational, physical, and technical measures designed to protect personal information against unauthorized access, disclosure, alteration, loss, destruction, or other unlawful processing.
These measures may include limiting access to authorized personnel, protecting account credentials, maintaining appropriate website security controls, and reviewing our handling of personal information.
Although we take reasonable precautions, no website, electronic transmission, or storage system can be guaranteed to be completely secure. We therefore cannot guarantee absolute security.
If a personal data breach occurs, we will assess and respond to it in accordance with applicable legal requirements, including any required notifications to affected individuals or the National Privacy Commission.
8. Cookies and Similar Technologies
Our website may use cookies or similar technologies to support website functionality, remember preferences, understand website performance, or improve the browsing experience.
The information collected depends on the technologies actually enabled on our website. Some cookies may be necessary for basic functionality, while others, if used, may support analytics or marketing.
You may manage or disable cookies through your browser settings. Certain website functions may not work as intended if you disable them.
Where required by applicable law, we will obtain consent before using non-essential cookies or similar tracking technologies. We will update this section if our website introduces additional tracking technologies.
9. Your Privacy Rights
Subject to applicable law and the circumstances of the request, you may have the right to:
Be informed about the collection and processing of your personal information.
Request access to personal information we hold about you.
Request correction of inaccurate or incomplete information.
Object to certain processing activities, including direct marketing where applicable.
Withdraw consent where processing is based on consent.
Request the blocking, removal, or destruction of personal information when the applicable legal requirements are met.
Seek compensation for damages resulting from unlawful processing, where available under applicable law.
Exercise data portability rights where the legal requirements are satisfied.
Lodge a complaint with the National Privacy Commission or another competent data protection authority, as applicable.
These rights are subject to applicable legal conditions, exceptions, and limitations.
To exercise a right or raise a privacy concern, please contact us using the details in Section 12. We may request reasonable information to verify your identity before acting on a request. We will review and respond to requests in accordance with applicable law.
10. International Data Protection Laws
This Policy is primarily intended to address our obligations under Philippine data protection law.
The GDPR may apply to particular processing activities depending on the circumstances, including the relevant territorial requirements. Where it applies, we will comply with its applicable requirements and rights.
Nothing in this Policy is intended to suggest that every right or obligation under foreign data protection law automatically applies to every website visitor.
11. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our business operations, website technologies, data-processing practices, or applicable laws.
The revised Policy will be published on this page with an updated effective date. We encourage visitors to review this page periodically.
12. Contact Information and Privacy Requests
For questions about this Privacy Policy, requests concerning personal information, or privacy-related complaints, please contact:
Cold Storage MNL
Email: inquiry.coldstoragemnl@gmail.com
Contact Numbers: 0936-385-4356 / 0910-830-1493
Address: 1295 G. Araneta Avenue, N.S. Amoranto Sr. Street, Quezon City, 1114 Metro Manila, Philippines.
Data Protection Officer / Privacy Contact: Please use the contact details above to reach our designated privacy representative. The individual responsible for handling privacy requests should be confirmed by Cold Storage MNL before publication.
You may also contact the National Privacy Commission of the Philippines through its official website: https://privacy.gov.ph/